Refund and Returns Policy

Refund and Returns Policy

Prescription-Only Medicines
Due to legal and safety regulations, we cannot accept returns or offer refunds on prescription medicines once they have been dispensed and left the pharmacy premises. This ensures product safety and traceability.

Non-Prescription Items
Non-prescription or over-the-counter items may be returned within 14 days of receipt, provided they are unopened, unused, and in their original packaging.

Damaged or Incorrect Items
If you receive an incorrect or damaged order, please contact us within 48 hours at [insert email] with your order number and photographs of the issue. We will arrange a replacement or refund where appropriate.

Refund Timeframe
Approved refunds are processed to the original payment method within 5–7 working days.