Complaints Policy

Complaints Policy

We take all feedback and complaints seriously. Our aim is to resolve any issues quickly and fairly.

How to Complain
You can contact us by:

• Email: info@citydockpharmacy.co.uk

• Post: 142 Vaughan Way, London, E1W 2AF

• Telephone:  020 7150 9934

Please provide your full name, order number, and a brief description of your concern.

What Happens Next

• We will acknowledge your complaint within 2 working days.

• A responsible pharmacist or senior team member will investigate and aim to respond within 10 working days.

• If your complaint cannot be resolved immediately, we will keep you informed of progress.

Escalation
If you are not satisfied with the outcome, you may contact the General Pharmaceutical Council (GPhC) at www.pharmacyregulation.org or NHS England if the service was NHS-funded.